Your success during your first week with Vector will be determined by the number of training appointments you complete. Of course, your success will always be in proportion to the number of appointments you do. Here are some tips for scheduling a lot of appointments:

Don’t sell over the phone. Remember the purpose of your call is simply to schedule an appointment. Cutco is incredible but they won’t understand how great it is until they see it!

Stress the fact that it’s not a question of buying or selling. Many people may tell you, “You can come over, but I’m not going to buy anything.” Respond by saying, “That’s okay, because I get paid whether or not you get something, and I need as many appointments as I can get.”

Speak directly with the person you’d like to schedule. Don’t relay messages through friends!

Speak with the wife on the phone. Not always, but many times, she will know the household schedule.

When calling, always give a choice of two times.:

Correct: “What time is better for you, (time) or (time)?” or What day is better for you, (day) or (day)?

Incorrect: “When can I come over/What time works for you?” or “Do you want to see my presentation?”

Set up a specific time (not tentative), and make sure they write it down.

Avoid using text to set up appointments: Use text to set up a phone call. As a last resort, schedule appointments through text

Allow yourself 2 hours for your first presentations. You’re new and you know them well!

Realize that not everyone will answer their phone. Generally, there is a 5:1 rule. (for every 5 phone calls, 1 person will pick up). 

Example: 5 appointments = 25 calls, 10 appointments = 50 calls

Cutco Owners are the best prospects. Always schedule appointments with Cutco owners.

Call in waves! Customers are home at different times of the day and night. Split up your phone time throughout the day to reach more customers. (3 waves generally leads to a full schedule)

Eliminate distractions! Make sure you are in a quiet place when you phone.

Don’t leave a message. When someone doesn’t answer, just dial the next person. The more phone calls you make, the more people will answer!

Phoning = Working. Once your appointments are set, you’re done working— now it’s time to have fun and do some demos!

Don’t call ahead! Once you set up the appointment, show up at the scheduled time. Calling ahead as a reminder will result in asking to reschedule for another time!

Urgency! Let the customer know that you are committed to your goal and you have a deadline!

Importance! Let your customer know how important the appointment is! They will see you right away and they won’t reschedule on you last minute!

Message them to collect their parent's number

“Hey _____! Hope all is well. (Okay to personalize) I have a really quick question but it’s too long to type. Can I have your number and give you a call?J”

Call (or Text)

Hey _______, I need you to do me a quick favor. I’m calling all of my friends right now.

I started this new job and I’m in this huge contest to earn a scholarship.

All I have to do is this really quick presentation for people and get their opinion on something.

It’s pretty easy to do, but I have to see people that are over 30 and own a home. I was thinking your parents fit that description. I have to actually call them and ask them personally about it. Even if they’re too busy to do it, that’s fine. It helps me just to call them and ask them about it.

So who’s easier to talk to, your mom or your dad? Cool, let me get her/his number real quick. It would really help me out. Thanks a lot! Ok I gotta go, but I really appreciate it. This helps a ton!

Hi Mrs. _______, this is _________. How are you doing? I don’t know if my name rings a bell, but... 

...My mom works with you at _______.

...I go/went to school with your son/ daughter at _______ & I am a friend of ________.

...I live down the street from you on __________.

...I go to Church/Synagogue with you at ___________.

(Optional: I don’t think we’ve met personally but we’ve probably seen one another a few times...)

I was hoping you could help me out with something I’m doing. Do you have a quick second?

Thanks! I just got this great new job and the company I work for pays me just to show a product to people. It’s actually called Cutco, have you ever heard of it?

If yes: Awesome! Do you own any? How long have you had it?

If no: No worries, it's essentially a bunch of stuff for the kitchen.

I’m pretty new so I’m not quite ready to see people that I don’t know yet. So right now I’m just practicing with people that I’m acquainted with. Now, (Name), please understand that you don’t have to get anything, I just need the practice. It’s a lot of fun and will not take too much of your time. It also helps me gain some business experience and also to earn money for school.

I can actually do the presentation right over Zoom.

Now I know you’re really busy because it’s (the weekend/beginning of the week/etc.) but I’m trying to get in a full week’s pay and in order to do that I need some more appointments for (the weekend/day). So, if you could squeeze me in, it would REALLY help me out! Would (day/time) or (day/time) be better for you?

Thank you so much!

I’m going to send you a confirmation email. Can I have your E-mail address?

Great! I’ll email you tonight and I’ll text you the morning of, to remind you.

Thank you so much Mrs. ______. This appointment is really important to me. Could you please put me in your calendar for (day) at (time)?

THANK YOU SO MUCH! Just so you know, I have appointments back-to-back in order to get a full days pay and compete for the scholarship, so are you sure this time 100% works for you? 

Great! I am looking forward to seeing you again on (day) at (time)! 

Have a great day!

I’m Busy- No problem Mrs. Jones, so am I. That’s why I’ll be in and out before you know it. So could you squeeze me in real quick at _____________ or would_________ be better?

Or... No problem Mrs. Jones. Is that a bad day or just a bad time?

Call me back tomorrow- When’s the best time to get a hold of you? So you’ll be there at ____?

I actually have an opening at that time that I really need to fill, how about I stop by real quick then?

Call me back next week- I can definitely do that Mrs. Jones, but I’m in a Huge Contest and I need to complete _____ presentations by ________. Is there any way you can squeeze me in before then?

Not Interested- That’s great! You don’t need to be interested. I get credit just for showing you real quick.

I promise I’ll be in and out before you know it and you’d be helping me out big time with my contest and my scholarship chances. So could you squeeze me in real fast on __________ at ____ or would ___ be better?

I’ve seen the demo a hundred times!- That’s great! So you could probably do it better than I can.

All I’ll have to do is stop by real quick and cut the rope, leather, and the penny, and you can give me some pointers. It would really help me out with my contest and scholarship chance. So would ____ or _____ be better?

How long does it take?- Usually 45 min to an hour, but if after 15 minutes, you’re not interested you can kick me right out. So could you squeeze me in real quick at _____ or would _____ be better?

Can’t you just say you were here?- No, Mrs. Jones, I can’t lie to my boss. Besides it’s quick and fun and there’s no obligation to buy anything because I get paid just to stop by. It would really help me out, so would ______ or ______ be better for you?

Call before you come- Mrs. Jones, I’d love to be able to do that, but I’m going to be real busy, and I count on every appointment I have lined up, so is there a better time when you’re sure you’ll be there?

I already own it- That’s awesome! How long have you had it? Well, I get paid just for doing the presentation and it would be great if you could give me some pointers. Also, Cutco has a Forever Guarantee.

I can inspect your knives to verify that everything is still in great shape. If not, I can help you send it back to get sharpened and polished for free. It would really help me out, so would _______ or would _______ be better for you?

What are you selling?- What I’m showing is called Cutco, it’s a great set of kitchen knives and kitchen gadgets. I know you probably have plenty of knives but I get paid just to tell you a little bit about it and it really helps me towards my goals. So could I stop by real quick at _____ or would ______ be better for you?

I’m not going to buy anything- No problem Mrs. Jones. I love doing presentations. Even if you don’t see anything you like, it still helps me towards my goal just by listening. I’ll be in and out before you know it. I need to get in one more by______ so would ________ or would ________ be better for you?

Hi is this _____ (first name)? Hey _______, this is _________. I’m not sure you know me personally, but I was talking to ________ (friend, relative) the other day and she brought your name up. Did she tell you I would be calling?

If no: Oh no, I’m sorry I must have beat her to it! Do you have a quick second?

Well, ________ and I were talking and your name came up because she said you’d be nice enough to help me out. I’m a student at _________ , studying _______. Right now I’m working with a company to gain some business and communication skills and build my resume. I also have a shot at winning a scholarship for school!

My assignment is to show a product called CUTCO to people I have been personally recommended to and get your opinion on it and also on me. Have you heard of CUTCO before? (Respond with; No problem or Great!)

You definitely don’t have to get anything because I get paid just to show it. In order to stay on track for my goal (scholarship) I need to do _______ appointments before ____________(day). So I was hoping I could show you on _________ (day) at _________ (time) or would _______(day) at _______(time) be better for you?

Firm Up: Prevents Reschedules

Great, thank you so much! This really means a lot to me.

Will _______ (spouse/partner name)  be there? I would really love to show you both.

Do you have a piece of paper and a pen nearby? 

Again, my name is ________ (spell it)

Our appointment is on __________ at ____ (time) correct?

And if you could please draw a huge smiley face so you recognize me!
*Always make sure your customer writes down the day and time of your appointment

_________(name), this appointment is important to me and I'm counting on it to keep a full schedule.

If something comes up and you have to reschedule I won't get paid for this time slot, so are you sure this time definitely works for you?

If no: Find a day and time that your customer is certain they will be available.

Okay! Thank you, again, for helping me with this. I know this probably doesn’t mean a lot to you, but it's really important to me. And, I’m really looking forward to meeting you.

So I don't get lost can I get directions and your address?
*Write it down in your planner, and always ask for directions because it helps them picture you coming over!

Also, what would be the best email address to send our appointment confirmation to?
*Write down in your planner 

Thanks again, and I can't wait to see you on ______(day) at _______(time)!

Hi _______, this is _______ calling. How are you doing today?

We haven't met personally but I was over/connecting with __________ the other day. Did they mention I would be calling? 

Yes: Oh perfect!

No: Oh, that's fine, sorry to surprise you though! 

The reason I'm reaching out is because ________ thought it would be good for us to connect. Have you heard of Cutco before? 

Yes: Great! Do you have some? (If yes offer service call) 

No / do not have any: Cutco is a line of high-quality kitchen tools that help with a healthier lifestyle. _______ really liked what they saw and thought you would get some value out of it too since (you are a great cook, love to bake, cook for your whole family, eat super healthy, etc.) I am working with Cutco because ___________. And right now, I am competing in the companies Race for Charity with the goal of giving back to _____________. 

Don't worry, there's no obligation to get anything, I actually get credit/paid just to show you. The demo is fun and only takes about 30 minutes or so depending on how many questions you have for me. My goal this week is to complete _______ appointments. That’s why (Referrals Name) thought you might be nice enough to see me  I was hoping I could do a virtual presentation via Zoom for you, would (DAY & TIME) or would (DAY & TIME) work better for you? 

If Yes: Firm Up! 

Great you have no idea how much this means to me I really appreciate it! 

Will your spouse be available I’d really love to show the both of you!

________ I just want to make sure that this time works for you.

Can I grab your email so I can send you the Zoom invitee?

You have a pen and paper handy? Could you put it in your schedule that we will be connecting on _____ at _____. Again my name is __________. 

Once again thank you so much, can’t wait to meet you!